Try going through these troubleshooting steps:

1. Ensure that your eAccounts is set up and is showing a balance for your student accounts. https://eacct-du-sp.transactcampus.com/eaccounts/AnonymousHome.aspx

2. Add your campus account AND a credit or debit card. Make sure that both show a check mark next to them when trying to enter the store

3. Ensure that all of your Everyday account information matches that of your Student ID. If not, contact the ID card office to find out why. 

4. Click on "Unselect Switch Wallet" if using only a debit or credit card to remove campus card selection.

If you have tried all of these steps and are still having trouble, use the "support" link in the app for help

Sure! To start, you'll look for the decal on the floor that says "Wait here" and wait there. Once the shopping party in front of you is finished scanning and the door has completely closed behind them**, you'll pull up your Everyday app and click "Menus". Choose the store you are shopping at and the type of payment you would like to use. As long as there is a balance in your payment account, the system will generate a QR code for you. Approach the scanner screen and turn the brightness on your phone all the way up. Place your phone, screen up, under the scanner screen and pull back until you hear a "beep". Once you see the "Success!" screen, the doors should open and you're ready to shop!**

If you brought your own bag, use it like a shopping cart. Grab what you need, put it in your bag and head out the door. Pockets can be shopping carts, too! 

After about 15 minutes, you should get a notification that your receipt is being generated and you're all set!

** These instructions are very important. Please note that if a person enters the store during someone else's shop without permission, they may be found in violation of the school's Student Rights and Responsibilities Code of Honor. To ensure you are being charged correctly, be sure the doors are completely closed in front of you and that the scanner shows "Success!" before you enter the store. 

** If you see another person trying to enter the store on your shop, politely ask them to step back and wait for the door to close and the scanner to read "success!" 

See pages 19 and 20 https://studentaffairs.du.edu/sites/default/files/2022-03/DU_honor_code_2021-2022.pdf for more information

Here are a few tips and tricks to make your shopping experience at the Corner Store exceptional:

- Always verify your form of payment before entering the store

- When a shopper scans in and the door opens, anyone who enters through the door before it closes (even if they scan their own code) will be charged on the first shopper's account. Avoid taking on someone else's shopping trip by kindly asking them to wait for the door to close behind you before entering the store

- Bring your own reusable bag. Better for the environment, easier shopping trip. 

- If you're able, stop by at off-peak times. When the store is less crowded, you're more likely to find what you're looking for and keep your shopping trip short.

- Pick up items individually. If you want to purchase 10 of an item, pick them up one or two at a time and count them into your bag. Our system will do a much better